"The provider had systems and procedures in place to protect people from harm and keep them safe. Robust recruitment processes had been followed.
Safeguarding policies and procedures were in place and staff demonstrated a good understanding of safeguarding issues.
People had comprehensive risk assessments and medicines were managed safely." - CQC report
As a home care agency we understand we have a great duty of care when we are providing our services to you or your loved ones.We strive and commit to adhere to all compliance measures to both protect ourselves and also ensure the utmost care and diligence is taken when we tend to your needs.
We continually educate and review our carers on your needs and compliance to ensure they are right on track to exceeding your service expectation.
All staff undergo a face-to-face interview, every applicant is subject to a thorough vetting procedure. This includes: